Posts Tagged ‘Ascend Analytics’

Post

Update: Ascend and Windows 8

In Version Updates on November 27, 2012 by mhoggatt Tagged: , , , , , , , ,

Windows 8 was released on October 26th.  Here’s what you need to know about Ascend and Windows 8.

Ascend and all of our certified peripherals work fine on Windows 8 Pro Edition.  For the latest installers, go to the Downloads page on our website at www.ascendrms.com.  We now have a client installer that works on PC’s running Windows XP Pro, 7 Pro or 8 Pro.

After my last blog on Windows 8, we received several questions about Microsoft’s Surface tablets.  Ascend will run on the Windows 8 Pro model.  It will not run on the Windows RT model.  We have not done any testing with the Windows 8 Pro model.  We can’t guarantee that all of our certified peripherals will work with them.

If you want to run Ascend Analytics or Online Reports on Windows 8 we recommend the Google Chrome browser.  If you’re going to use Internet Explorer 10, you must set it to “Compatibility View”.  To change that setting, go to the Tools menu (Alt+T), select “Compatibility View Settings”, click the Add button and then click Close to exit that window.  Complete this process for both sites.  This is a one time change.  You won’t have to do this again for either site.

As a side note, Microsoft is ending Windows XP support on April 8th, 2014.  Ascend will also not support XP after that date.  We recommend you set your budgets to replace any XP PC’s you have by the end of 2013.

As always, please feel free to contact our Ascend Support Team or visit our website at www.ascendrms.com if you need further assistance.

Leave a Comment

Post

Ascend and Windows 8

In General on October 23, 2012 by mhoggatt Tagged: , , , , , , , ,

Windows 8 is coming on October 26th.  Here’s what you need to know about Ascend and Windows 8.

Ascend and all of our certified peripherals work fine on Windows 8.  Our Ascend installer, however, does not run on it.  We had to install Ascend on a Windows 7 PC first and then upgrade to Windows 8.  So, if you need to buy a new Ascend PC now, buy it with Windows 7 and the ability to upgrade to 8.  Our plan is to have a Windows 8 Ascend installer out by December.

If you want to run Ascend Analytics or Online Reports on Windows 8,  you’ll need to run Internet Explorer 10 in “Compatibility View”.  To change that setting, go to the Tools menu (Alt+T), select “Compatibility View Settings”, click the Add button and then click Close to exit that window.  Complete this process for both sites.  This is a one time change.  You won’t have to do this again for either site.

As a side note, Microsoft is ending Windows XP support on April 8th, 2014.  Ascend will also not support XP after that date.  We recommend you set your budgets to replace any XP PC’s you have by the end of 2013.

As always, please feel free to contact our Ascend Support Team if you need further assistance.

3 Comments

Post

The Ascend “Best Support” Program

In General on May 8, 2012 by mhoggatt Tagged: , , , , , , , ,

If you’ve been with Ascend for a while, you’ve heard me say “Best System. Best Support” many times. We provide the best support to help you fully utilize Ascend and implement it into your business. The investment we make to provide this level of support is significant.  We encourage you to make the most of your investment in this program.

Stay current with the latest updates and use the new features

We provide regular updates to Ascend, Ascend Analytics and Ascend Online reports. If you don’t have accounts yet for Analytics or Online reports, contact our support team to get them.

Call when you need help

Wherever I go, I’m consistently told that the Ascend Support Techs are the best compared to any system or program that people have ever worked with. They’re available to answer your calls and e-mails on weekdays. Every weeknight and on weekends, we also have a technician on call to help you with any emergency situation.

Find answers and get training at your convenience

We have a host of resources that you can use anytime, day or night, to help you out. Use the on-line help system connected to Ascend. Go to the support pages on Ascendrms.com for links to webinars, user and install guides and Ascend University courses.  If you don’t have log-in’s for Ascend U, contact us to get them.

Get help with your QuickBooks

Between your daily general ledger entries and entering your Trek invoices, we can help save you hours of time every week. If you haven’t yet taken advantage of this part of the support program, make this the year to do it.

Keep your product information up to date

With your help, the Vendor Update program grows every year. We continue to get product lists from more suppliers and we continue to invest more time and resources to insure the quality and timeliness of the information.

We will continue to do everything we can to provide you with the Best Support. Please make the most of it for yourself and your business.

Leave a Comment

« Back to Home
Follow

Get every new post delivered to your Inbox

Join other followers: